Life at LNER

What's it like?

From London to Inverness, we go further for our customers. So we need people willing to go that extra mile (or hundred) too. If you have the talent, we offer a first class ticket to success. Maybe even a complimentary beverage on the way.

We’re very picky about who works for LNER. So when you wear the LNER uniform, you have to be at the top of your game. Our customers expect the very best service and we expect you to deliver it.

In return, you’ll receive a competitive salary. Oh, and throw in a benefits package traditionally described as ‘generous’. And you can hop on our trains for free.

Our Values

Our values are what makes us tick. They make us LNER from ticket to track.

We put our heart into everyone’s journey and here’s how we do it.

  • Bring Passion
    We go beyond. Always. Bringing the very best of LNER to our passengers. Faster trains, quicker times, smoother journeys and a high five when we make it even better.
  • Be Bold
    We’re not afraid to do things differently. If there’s a better way, we find it. Powering on, we don’t shy from awkward conversations. We make it happen.
  • Always Care
    We listen to and look after everyone. We know every journey matters; be it as a customer or as a member of our team. So it matters to us.
  • Own it
    We say what we’ll do, then we do it. We’re setting the pace. We know you want progress and we’re on it, every single day.

Think you fit the bill? Then take a look at our current vacancies. You never know, your dream job could be waiting for you!

Who we are

LNER is the rail company that stepped in and took over the East Coast mainline after Virgin Trains East Coast. We began our journey on Sunday 24 June 2018 and we have ambitious plans to change the face of train travel. We want to create a service everybody loves, that our people are proud to work for and helps the communities that we’re part of, to flourish.

We kept our promise to maintain a seamless transition between old and new. While doing that, we launched the future of rail travel, with our new Azuma train. It’s already a great success, introducing more seats, more space and above all, punctuality.

Whether you’re nipping to your auntie’s for cake and a cuppa, braving a meeting with the boss or treating the kids to a day of candy floss and sandy toes. We’re with you. Making it happen. Connecting towns and cities, people and places with pride.

Everything we do at LNER is geared towards delivering great experiences for our passengers, our colleagues and our communities.

Together, we’re driving innovation and transforming rail travel. By being on time, having more trains and more seats, to the huge leaps in engineering like our stunning Azuma train.

People, places and moving forward are top of our list. We embrace the communities that we operate in, welcome change and are determined to constantly improve everyone’s travel experience across the nation. Not only that, our team is proud to be part of LNER and because of this, they deliver a great service. A service better than anyone else because they care a little bit more.

That’s what makes us LNER.