Our Values

Business with heart icon.png Our values are what makes us tick. They make us LNER from ticket to track.


Our values

Our values bind us together and sit at the heart of everything we do. That’s why we only work with people who share our values. It’s what drives us forward and helps our positive, ambitious culture thrive.

Bring Passion

We go beyond. Always. Bringing the very best of LNER to our passengers. Faster trains, quicker times, smoother journeys and a high five when we make it even better.

Be Bold

We’re not afraid to do things differently. If there’s a better way, we find it. Powering on, we don’t shy from awkward conversations. We make it happen.

Always Care

We listen to and look after everyone. We know every journey matters; be it as a customer or as a member of our team. So it matters to us.

Own It

We say what we’ll do, then we do it. We’re setting the pace. We know you want progress and we’re on it, every single day.

Our culture

Exciting, inspirational and positive. That’s what the culture’s like at LNER. We’re fun, forward thinking and care for each other as well as our customers and the experience they have. Here’s a few things we believe in.

  • Meaningful
  • Reward
  • Strength
  • Performance
  • Team


All our people take pride in their role and love making sure everybody has a great experience with LNER.

  • We’re proud of who we are and what we do
  • We live and breathe our values
  • We’re empathetic, professional and customer driven
  • We make a difference to people’s lives and our communities
  • Join us and you can shape the future of a ‘green’ industry


Our people benefit from a whole lot more than personal achievements at work.

  • Enjoy excellent benefits and a great pension scheme
  • Take advantage of leading health and well-being support
  • Make the most of a travel pass for you and your family so you can get more out of life


Innovative, always looking for new possibilities, we like to be inspiring. It motivates us and intrigues our customers.

  • We wear our uniform or lanyard with pride
  • We enjoy the kudos of working for a pioneering and innovative premium brand
  • LNER has a prestigious history with an exciting future


The norm or mediocre just isn’t our thing. We like to always be striving for better.

  • We always want to improve and be at the head of the pack
  • We’re a tenacious and progressive business
  • We drive innovation and think outside of traditional parameters
  • Strive to give the best possible customer experience
  • We give you the chance to make your mark


Everyone plays a vital part in our supportive community. All as important as each other, achieving even more together.

  • We offer an inclusive and respectful culture where you feel listened to
  • You’ll be part of a close-knit team who rely on each other to deliver in challenging circumstances
  • We always support each other